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Member Services

Enrollment & Eligibility Maintenance: Technosoft’s Enrollment specialists follow customer specific rules to update and maintain member data.  Our flexible staffing models enable us to meet the stringent turn around timelines. Our operations team is experienced in capacity planning to ensure that volume spikes are handled without impacting delivery during the peak volume months of open enrollment.

Technosoft with its unique IT-BPO setup can assist you in preparing for the huge enrollment surge that would be seen in 2014 due to the Healthcare Reform.  Industry experts are predicting that close to 32 million new members will get enrolled during this time.

COBRA Administration: Non core yet essential work like COBRA administration can be easily left to be handled by organization like ours who solely focus them. Our team of data entry experts can enter data, print and mail Qualifying Event Notification letters, COBRA Election letters and HIPAA letters. We understand that there are stringent timelines around these activities and can help our clients reduce their TAT.

Customer Service: Technosoft’s skilled resources can provide efficient customer service to both members and providers. Verification of benefit- dental and medical and eligibility verification are few of the services that our voice and accent trained staff can handle. We offer a 24/7 operations with onshore-offshore delivery model in our state of the art facilities based out of US and India.